About us

We bought this lovely apartment in 2021 in the middle of the Corona Pandemic Crisis and ever since it became our "Safe Haven". We love the peace and quiet of the mountains and the quick access to Riva di Garda and Lago di Garda with all its wonderful restaurants, shops and activities (watersports and more).

We are a family of five, living in the North of Germany (close to Lübeck)


Information

BEFORE YOU CHECK-IN:

Unfortunately we need to highlight the following because we had too many cases, where this wasn't respected - thanks for your understanding!

By entering our apartment, you are accepting our terms/conditions and house rules, which were made available to you prior to your arrival!

PLEASE NOTE: THIS IS A STRICTLY "NON SMOKING" APARTMENT! IF GUEST DON'T COMPLY WITH OUR NON-SMOKING-POLICY WE RESERVE THE RIGHT TO COLLECT A PENALTY OF EUR 200,--!

Check-In Instructions „The North of Lago di Garda“

  • Please find main entrance to the apartment building at “Via Federico Guella 15” in Pranzo die Tenno (Trentino)

  • To the right of the entrance door you will find the post-boxes to the house

  • Look for the box with the name “Zeinecker”
  • The post box is not locked and you can open the box like illustrated in the pictures below

  • In the post box you will find the Smart-Key-Safe-Box


  • Please use the Code you have received in a separate email and follow the exemplary instructions below to open the Smart-Key-Safe-Box

Your DURATION PIN code is xxxxxxxxx🔓.

Valid FROM xx.xx.xxxx 14:00 CET TO xx.xx.xxxx 11:00 CET.

To Activate, please use once by latest: xx.xx.xxxx 14:00 CET

Online Instructions: Further Online Instructions here

  • Take the apartment- and building-key out of the box and close the 2 boxes again – thanks
  • Then go through the main entrance door

  • In the entrance hall go the half flight of stairs down to the right

  • The entrance to the apartment is the door straight in front of you. Doorbell says "ZEINECKER"

  • In case of any problems, please phone or WhatsApp/SMS me on my mobile number, provided in the email with the smart-key-box-code

Private Parking (1 car only):

  • The remote-control for the parking lot gate is in the apartment at the key-board next to the apartment door
  • The allocated parking lot for your car is on the far right when you enter the parking lot through the gate


  • If more parking is needed, please use the public parking area (highlighted on the picture below)


Internet-Access:

  • WiFi-Login-Details are provided in the email with smart-key-box-code

Rubbish/Waste Disposal:

Rubbish/Waste needs to be separated according to the following instructions. We provide an appropriate bin-system in the apartment and an access-card for the municipality rubbish/waste-containers where the rubbish can be disposed. Please follow the instructions below:

• What can/must be separated:



• Where can the rubbish/waste be disposed:

The municipality rubbish/waste containers can be found next to the Coop Supermercato "Strada Provinciale 37". Please see photos below.


• Where can the Access Card for the containers be found:

The card is in a card-holder-sleeve hung up next to the apartment entrance door at the key board (please see picture below). The card NEEDS to be returned to that position at ANY time - thanks.


• Bin system in the apartment:

PLEASE USE APPROPRIATE BIN-LINERS FOR THE RESPECTIVE BINS (just for cardboard not required)!

For non-recycable/landfill waste please use the bigger of the two bins under the sink. The smaller bin under the sink is for organic waste (please refer to the following photos

For all other types of rubbish/waste you will find the bins here:


• DON’T LOSE THE ACCESS CARD

    o A LOST/STOLEN CARD NEEDS TO BE REPORTED TO THE POLICE, OTHERWISE A REPLACEMENT CARD WILL NOT BE ISSUED (we have been there already!)

    o IT TAKES A LOT OF EFFORT TO GET A REPLACEMENT CARD! BECAUSE OF THAT WE CHARGE A REPLACEMENT FEE OF EUR 200.--

    Check-Out-Instructions:

    • Check-Out Time is at 11:00 am on the day of departure (unless confirmed in writing differently)
    • Please empty the apartment of all your belongings
    • Please drive your car out of the private parking lot
    • Once the car is out of the parking lot and the apartment is empty, please hang the apartment keys and the remote control for the parking lot at the key board inside the apartment next to the main door
    • Simply pull the apartment door into the lock and send me a message (SMS/WhatsApp) to my mobile number (provided in email with smart-key-box-code)

    If you have any questions or if you need any assistance please send me a message at any time.

    ENJOY YOUR STAY IN OUR APARTMENT

    Christoph Zeinecker

    Rules

    House rules:

    PLEASE NOTE: THIS IS A STRICTLY "NON SMOKING" APARTMENT! IF GUEST DON'T COMPLY WITH OUR NON-SMOKING-POLICY WE RESERVE THE RIGHT TO COLLECT A PENALTY OF EUR 200,--!

    Unfortunately we need to highlight this because we had cases, where this wasn't respected - thanks for your understanding!

    Check-in:

    • On day of arrival from 15:00 onwards. Please let us know in advance what time you'll arrive.
    • Please check the apartment conditions upon your arrival. Any defects, damages or stains need to be reported by 22:00 on the day of your arrival, otherwise the responsibilities for damages and therefore potential damage claims will be yours.

    Check-out:

    • At 11:00 on the day of departure (late check-out only available on request and requires written confirmation)

    Children and beds Child policies:

    • Children of any age are welcome. To see correct prices and occupancy information,
    • Please add the number of children in your group and their ages in an email to us.
    • No cots or extra beds are available.
    • No age restriction

    Number of guests:

    • Please make sure to book the correct number of guests (including children)
    • If the number of guests staying in the apartment exceeds the number of booked guests, an additional fee for the accommodation and cleaning will be applicable.

    Rubbish/Waste Disposal:

    • As per the Check-In instructions (linke will be provided with your access-code email) the rubbish/waste needs to be separated
    • For the respective separation we are providing a sufficient bin system (please use it according to the labels)
    • Furthermore we are providing a Municipality Access Card (please see Check-In Instructions) for the Municipality Waste containers for the disposal of your Rubbish/Waste. Please make use of it
    • On the day of your departure please make sure to dispose all your waste and rubbish
    • In case of waste/rubbish being left behind we will charge an additional fee of €50,-- for the disposal of it

    Smoking:

    • Smoking is not allowed.

    Parties:

    • Parties/events are not allowed
    • This property will not accommodate hen, stag or similar parties.

    Pets

    • Pets are not allowed.